| |
FREQUENTLY ASKED QUESTIONS | Sotoys.co.uk
Listed below are answers to the most common questions our customers ask.
If
your question is not answered here, please e-mail your enquiry to the
following
address: enquiries@bedroomtoys.co.uk
....................................................................................................................................................................................................
:: Is
Bedroomtoys.co.uk service totally confidential and discreet?
:: Is
this site secure for online shopping? (Bedroomtoys.co.uk)
:: How
will my order be shipped?
:: How
long will it take for me to receive my order?
:: Do
you ship to my country?
:: If
an item is unsuitable can I exchange it?
:: What
will it show on my credit card statement?
:: How
can I pay for my order?
:: What
should I do if I receive a faulty product?
....................................................................................................................................................................................................
Q.
Is
Bedroomtoys.co.uk service totally confidential and discreet?
A.
Yes, very discreet. All orders are sent in plain brown boxes
or padded envelopes. There is no indication on the outside of package
as to what is inside. We keep all our customer records confidential. We
never sell our customer list. We do not send any unsolicited mail. Our
reputation has been built on the confidence that our customers have every
time they order with us
Q.
Is
this site secure for online shopping? (Bedroomtoys.co.uk)
A.
Yes, our ordering procedure and credit card checkout is
a secure document. The order form and any information included are encrypted
for privacy while in transit. See our Security page for more information.
Q.
How
will my order be shipped?
A.
Your
order will be sent first class recorded delivery by Royal Mail.
Q.
How long will it take for me to receive my order?
A.
Goods that are in stock are dispatched same day. If for any
reason we are out of stock, we would expect to get your goods to you in
about 12 days. All our products are imported from the United States and
China so please allow 28 days before contacting us.
Q.
Do you ship to my country?
A.
World-wide
shipping is available. We can only ship to the address your bank has on
file.
Q.
If
an item is unsuitable can I exchange it?
A.
If
for any reason you are not happy with your purchase simply return it to
us within 14 days of receiving your order and we will exchange it for
an alternative product or refund your money. (Refunds are subject to a
£2.50 handling fee)
To qualify for the 14 day money back guarantee:
1.
The
goods must be unused.
2. The goods must be in their original condition
& packaging.
3. Items supplied in sealed packaging that
have been opened are non refundable and non exchangeable.
4. The goods must be received back within
14 days from the day you received your order.
5. Lingerie and items of clothing are non
refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions
are not met then we reserve the right to return the goods to you.
Q.
What
will it show on my credit card statement?
A.
Don’t
worry! You card will be billed as MediaBean Ventures Ltd.
Q.
How
can I pay for my order?
A.
You
may pay with your Credit Card, debit card including Switch and Solo. You
may also pay with a check or money order. If you elect to pay by check,
your order will be shipped as soon as your check has cleared. When you
mail your check, simply include a print out of your shopping cart page.
Q.
What should I do if I receive a faulty product?
A.
To
return a defective product, you must return the product within 30 days
of purchase.
You should then return the goods, with all packaging, to our ‘Returns
Warehouse’ -
Idweb
Ltd
MediaBean Returns
Unit 3 & 4
6 Southfields
Welwyn Garden
City
Herts
AL7 4ST
These Terms and Conditions do not affect your
statutory rights.
-Top
-
|